HVS, the world’s leading hospitality consulting and services firm, is pleased to announce the launch of Training & Development (T&D) Department in the Moscow office. In response to the ever-increasing need for improving service and standards in the Russia and CIS hospitality markets, the T&D department will offer training programs, such as:
- “Leadership Development;”
- “Service Staff Development;”
- “Maximizing Your Sales Team Potential;”
As well as more concise 2-3 days training in areas including, but not limited, to:
- “The art and philosophy of hospitality;”
- “ team building and communication skills;”
- “Time management;”
- And customized departmental trainings for Front Office, Food & Beverage, Housekeeping, Wellness and Spa, and more.
HVS Moscow’s Training & Development Department is headed by Aneta Korobkina, a highly skilled training professional with more than 12 years of international operational experience in the hospitality industry. Aneta holds a Bachelor’s Degree in Hospitality Management and a Masters in Hospitality and Tourism from the César Ritz University in Switzerland. Aneta’s background includes restaurant and hotel operations in seven countries;. She speaks three languages fluently, and has authored numerous hospitality related articles. The HVS Moscow Training & Development department will be co-managed by HVS Moscow Managing Director Tatiana Veller.
“The Russia and CIS region competes in the international arena for tourism dollars, and as we all know, visitors are looking for travel with a value,” explains Veller. “An unpleasant travel or hospitality experience can make or break the word of mouth and our region’s opportunities to compete with other travel destinations. This is why HVS decided it was important for us here in Moscow to also focus on helping market players improve their service levels. . We also know that satisfied employees, who are continually learning on the job, are the best investment any hotel owner can make.”
“The ‘sense’ of hospitality is a very new concept for the people of Russia; “ explains Korbokina.. “Exceptional standards of service are not readily culturally accepted, projecting a perception to business and leisure travelers that they are not welcome. In the last few years, however, the industry in our region has begun to understand the significance of ‘exceeding’ guest expectations in order to maintain competitiveness.”
HVS Moscow’s Training & Development service has partnered with Hotel IQ International, a renowned Quality Management company with experience in providing ‘Mystery Guest’ quality and service assessments in the Hotel and Hospitality industry. By assessing current performance and service levels objectively, HVS can pin-point the exact training and development solutions required, based on industry standards, and the perception and emotional experience of a real guest.
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