Mia A. Mackman

Consulting Experience

Mia Mackman, HVS Managing Director of Spa and Wellness Consulting, and Alliance Partner is the Principal and Founder of Mackman.ES, a future-driven industry consultancy. Through an alliance with HVS, Mia leads the spa and wellness aspects of our consulting engagements, encompassing market studies, feasibility studies, strategic planning, valuation, and forecasting. Mia has predicted some of the leading shifts in the transition of the spa and wellness market since 2004. Known for her agility, leadership, and intuitive insight, she is recognized for her unique ability to predict and identify future value propositions and how to navigate, adapt, and excel in a fast-changing market.

Based in Sedona, Arizona, Mia is the founder and president of the Arizona Spa & Wellness Association. She is an Official Visiting Judge at the World Spa & Wellness Awards. These awards are one of the leading honors in the industry. They acknowledge the excellence of care, service, and standards, aiming to inspire spas around the world, and serving to raise global industry standards. She is a Global Wellness Day U.S.A. Ambassador and helping spread a global message that has touched over 250 million people in over 90 countries at more than 3,000 different locations.

Mia contributes as an industry expert to international magazines, news organizations, business reports, and private club publications. She also participates in world academic studies, wellness tourism research and is a member of the Hotel Business Review Editorial Board for Hotel Executive. In her spare time, she enjoys riding her bike, hiking through the red rocks in Sedona and spending time with her two sons. She enjoys art, cooking, reading, travel and learning new things.

Responsibilities

Providing HVS Spa and Wellness consulting services including:

Market and Feasibility Studies

• Comprehensive Market Studies
• Investment Projections
• Unique Selling Points and Demographics
• Financial Feasibility and Performance Analysis
• Best Use and Strategic Planning

Performance Analysis and Valuations

• Competitive Market Analysis
• Operational Inspections 
• Financial Performance and Asset Valuation
• Investment and Improvements Assessment
• Revenue Forecasting and Growth

Operational and Financial Inspections

• Performance and Operation Management Reviews
• Financial and Budget Review
• Services and Program Efficiency
• Critical Path for Improvements
• Consulting and Project Development

Authored Publications

Building Loyalty with Intergenerational Spa and Wellness Programs
Hotel Business Review
Growth in travel and tourism continues to rise in conjunction with intergenerational lifestyles, shifting values and increasing wellness keynotes. Every generation has unique preferences and imperatives that set them apart and stick. Accounting for nearly half of the population, Millennials and Generation Z have considerable weight in the market share. This article examines perceived values vs. core values and the benefits of incorporating a multi-generational, multi-faceted approach to spa and wellness programming to enhance customer spend and loyalty.

Reorganizing Spa Operations to Leverage Automation and Technology
Hotel Business Review
Technology and automation are making exponential headway touching nearly all sectors of hospitality, including spa and wellness. This article reviews the impact and importance of integrating these systematizations to help stimulate and streamline the functionality and profitability of hotel and resort spa operations. Retooling the focus from manually centered services and embracing advancements in new technologies to support sustainable profitability and continued growth.

Key Drivers of Hotel and Resort Profitability
Hotel Business Review
The global spa movement, which includes wellness tourism, amounts to upwards of $3 trillion dollars per year. What are physical and strategic elements key to driving bottom-line performance at traditional and wellness-focused spas?

Tech Talk
World Spa and Wellness
One of the biggest challenges we face as an industry at the moment is keeping a constant flow of new members coming into the workforce, to ensure we’re replenishing our talent pool. This need is evidenced from the education stage through to spa management, as well as technical training for treatment providers. The spa and wellness sector has grown at an unprecedented rate over the last decade, which has made it more difficult to manage day-to-day operations and deploy new innovations. 

Substance and Simplicity
Professional Spa & Wellness
The Farm-to-Bottle Phenomenon. It’s easy to mistake the surmounting energy around organic and natural products and services as a trend. However, there are no longer trendsetting whims. These aspects have fully moved into a thriving new market segment that reflects the dominating shift in consumer preferences, lifestyle choices and increasing awareness. 

Better Together
Professional Spa & Wellness
How to expand your business outside of the spa and wellness arena with new value propositions, smart partnerships, and long-term goals.

Where Do Spas Fit: Wellness Tourism or Medical Tourism

The Future of Evolution and Lifestyle
Enjoy Beauty International
The task of balancing our freedom and flexibility will become essential. New tools will endure to help people cope, manage busy routines, and assist in performance, metrics and business management. Some of these new technologies already include 3-D printing, holographic imaging and an expansive line of virtual reality and wellness devices. Wearable devices are only the beginning of technology merging with our biology and lifestyle.

The Future of Club Wellness
Private Club Advisor
A feature on the future wellness assets and amenities for 2015 in the private club market. Leading edge elements that are driving wellness, profitability, change, and holism into the private club market. How and why these will be long lasting, high impact and add value to the club market.

Capitalizing on Arizona's Thriving Spa and Wellness Industry
AZ Business Magazine
Arizona businesses are well positioned to capitalize on the development and growth of the spa and wellness marketplace. Once considered an amenity, the demand for spa and wellness experiences has grown exponentially over the last ten years.

Membership Wellness Integration
Private Club Advisor
How to integrate wellness into the club environment and strategic advantages that lead to long-term and sustainable membership benefits.

Forward to the Future
Professional Spa & Wellness
Changes set to hit the industry in 2015 and beyond. Including necessary adaptions, corporate wellness, hybrid services, and multisensory treatments and applications with a focus on technological advances, prevention, and lifestyle management.

Wellness Amenities and New Club Programming
Private Club Advisor
A New Level of Luxury in Club Life. How to integrate new wellness amenities into a private club and community setting. Key points include new factors driving this increasing demand, How to choose the right wellness amenities based on the property environment, Popular wellness and prevention offerings and ways to protect your ROI on making the investment to add this new programming.

The Value of Multiculturalism
Increasing multicultural, global demographics, bringing to light a greater awareness among industry and consumers the scope of specialized treatments and conditions related to ethnic skincare. Featuring ways this rapidly evolving market segment warrants our attention both as an industry and as an informed market.

Travel Trends, Conscious Travel
With the travel industry diversifying, more spas and resorts around the world are catering to a new kind of tourist. A growing number of people are seeking more depth and consciousness in choosing their vacation experiences. This article features travel rich with experiential new trends and what we can expect to become pivotal new travel motivations.

Technology Test
Professional Spa & Wellness
This article features new technologies with an emphasis on multi-sensory technologies including, light, color, sound, vibration, and frequency. Identifying new consumer interests in energy and technology, which are designed and developed to deliver both incredible experiences and added health benefits

Global Wellness in Sedona, Arizona
Sedona's unique environment and the synergy of life, health and energetic sustenance as a renowned global wellness destination.

The Value of Associations
Professional Spa & Wellness

Choosing Wellness: My personal journey to wellbeing
Professional Spa & Wellness

A Market in Transition
Professional Spa & Wellness
 

Testimonials

"Mia has been an absolute pleasure to work with. Her knowledge and experience in the spa and wellness industry are unrivaled. Coupled with her energy and enthusiasm, it’s an amazing combination that’s unmatched. She’s been passionate and excited about the Amherst Quarry Hotel and Spa project and has been an integral addition to the HVS package. Her report and teamwork with the HVS team have brought it to another level.” 
     - Justin Lichter, Vice President IRG Realty Advisors

"Initially I was hesitant given HVS' previously limited know-how in spa related valuations. But I can testify that the work, efficiency and thorough, in-depth analysis of the valuation done by Mia Mackman and Katy Black, for Glen Ivy Hot Springs, California in January 2018 is a fabulous example of true professional work on a complex 85 acre, mixed-use project on the outskirts of Orange County. It was a true pleasure to work with them. Thank you."
     - Ingo Schweder, CEO GOCO Hospitality

 

My Articles