A New Breed Of Traveller – How Consumers Are Driving Change In The Hotel Industry

This article highlights how hotel companies are starting to embrace the demands of modern travellers. We have interviewed a number of high-level hotel executives from international hotel companies to see what they make of this new era.

About Arlett Hoff

Arlett Hoff is a Director with HVS’s London office, specialising in hotel valuation and consultancy. Arlett joined HVS in 2006 after experience in the hotel investment industry as well as operational hotel experience. Arlett holds a Masters in Real Estate Investment and Finance from Reading University, UK and is a member of the RICS. Arlett has been extensively in the serviced apartment sector having worked on numerous feasibility studies and investment advice in the sector. She has spearheaded the 'Think Tank Initiative' in the UK to help define the sector which has led to an industry charter being signed by all major operators. Arlett is a frequent speaker at industry events and conferences. For further information, please contact: aoehmichen@hvs.com +44 (0) 20 7878 7753


  1. Frank MenezesNov 27, 2013

    Thanks for this.

  2. David harperDec 1, 2013

    I really enjoyed this article. I hope you continue to research this, as it would make an excellent topic for a phd, the changing needs of hotel guests.

  3. Stewart KellyDec 5, 2013

    Very interesting article. Experience is subjective so it remains to be seen how individual hotels respond. Seems to validate the importance social media will have on tourism marketing.

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